Shipping

Local Shipping
Local normal shipping is on us! However, if you would like to opt for Registered Shipping (which comes with tracking number), the rate will depend on the weight and handling fee. 

Do you ship internationally?
Yes we do! We offer both surface and airmails via our local post office. For urgent orders, we do DHL next day as well.

How long do you take to ship out the order?
We usually do our mailing once every week for both international and local shipping.

How long will it take for my purchase to arrive?
Local Normal/Registered: 1 - 3 days
Overseas Surface: 3 - 7 days (South-East Asia)  | 6 - 14 days (Asia Pacific, Europe, USA)
Overseas Air: 2 - 5 days (South-East Asia) | 4 - 12 days  (Asia Pacific, Europe, USA)
DHL Next Day: Recommended for urgent orders only

 

Exchange

We offer exchange within 14 days of purchase. However, the item must be in original packaging and it should be unused/unwashed condition. Along with your proof of purchase, you may send it back to us and we will process it. However, we will not bear the return shipping cost. Do note that only a one-time exchange is allowed for each transaction. 

Refund

Refund of items are only valid if the item did not arrive in a good condition before use. Please email us about the issue, and once it is approved, you may send the item back and we will process your refund in 14 days. Do note that we do not bear the return shipping cost.

Sale items are non-exchangeable and non-refundable.


General Enquiries

What do Made by Mate do exactly?
We receive this question many times and it is hard to give a good answer to it. We did not start out as a "graphic design studio" in mind, it was actually created to house our ideas, dreams and things that we want to do creatively, outside of the industry. As you can see, we do many pet-projects under Made by Mate and we try to produce them in various lifestyle goods. Sometimes, we do corporate work as well. Graphic design is still the basis of what we do here.

Do you design everything?
Yes! Everything here is designed and created by us. We source our manufacturers locally and internationally. Our materials are handpicked by us and they go through multiple rounds of mock-ups and selection before they are produced.

Where do you sell your products beside your online store?
We have them on Etsy and Carousell for now. Etsy prices are in USD and mostly cater to international customers. If you wonder why the prices differ from our online store, it is because we have to factor in Etsy handling and transaction fees. The shipping rates in Etsy are also considerably lower to make up for the differences, so at the end of the day, they are almost the same.   

Do you have a store/studio we can visit?
Unfortunately no, we do not have a physical store or studio as of now. Rental fees are crazily steep in our country, so we currently work from our home. Working in pyjamas for the win! We are looking to have our products stock in various places, do keep a look out!